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Once you have completed the
online application, you will be notified by email as to
the status of your merchant account.
If at any point you have
questions filling out our online application please call
National Merchant Bancard application and underwriting support center at:
Application and Underwriting
Support: 1-866-444-9793
24/7 Email:
support@nmbancard.com
Merchant Resources
Mymerchantoffice®
service is a dedicated merchant Web site that allows
business owners to access their merchant account
information online 24/7 and to reach customer service.
Using the Web site, merchants can also reconcile their
deposits, retrieve their deposit information, view
detailed reports of their chargeback and retrieval
histories, and receive prompt answers to questions they
submit via e-mail.
Customer Service
National Merchant Bancard supports its
merchants with exemplary customer support 24/7 in more
than 140 languages and dialects. The customer service
staff helps merchants reconcile their deposits,
understand their account statements, and answer
questions about rates, fees, chargebacks and retrievals.
Merchant calls that require special attention are
transferred to special representatives who will do
everything within their power to meet the merchants'
needs.
POS Help Desk
Technical assistance for
point-of-sale (POS) processing equipment and processing
issues is available from the POS Help Desk. Merchants
can rely on representatives from the POS Help Desk to
answer questions about their POS processing equipment,
24 hours a day, 7 days a week. Additionally, new
merchants can call the Help Desk for training
instructions and assistance to operate their POS
processing equipment.
Gateway Support
The Technical Support
Department assists merchants with the Authorize.Net
®
Secure Payment Gateway, other Internet gateways and
processing software.
Merchants can get help
with setup of the Authorize.Net
Central service and the
Authorize.Net
Connect service payment options by contacting
the HTML Support Group. The API (application support
interface) Support Group helps merchants implement the
Authorize.Net
API service for transaction processing and
manages shopping cart compatibility.
Interactive Voice
Response
Interactive voice
response (IVR) allows merchants to access their deposit
history, to order merchant statements and to connect to
the voice authorization center. Merchants can also
request that their reports are faxed or mailed.
Merchant Club
The Merchant Club (MC)
offers merchants numerous value-added benefits,
including free selected point-of-sale supplies and a
program that supplements equipment warranties and
provides prompt equipment replacements.
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